Shipping policy
Processing Times
All Hexi Hau-made pieces are handmade with care.
Please allow 2–5 business days for your order to be processed and prepared for shipping.
During peak periods, processing times may be slightly longer — thank you for your patience and support!
Shipping Locations
We currently ship from the United States to:
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Domestic (USA)
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Selected International Locations (Canada, Europe, Australia, and more)
If your country is not available at checkout, feel free to contact us, and we will do our best to assist.
Shipping Times
| Destination | Estimated Delivery Time After Dispatch |
|---|---|
| USA - Standard Shipping | 3–7 business days |
| USA - Expedited Shipping (optional) | 2–3 business days |
| International Shipping | 7–21 business days (varies by destination) |
(Please note: Shipping times are estimates and can be affected by customs delays.)
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
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Flat Rate Standard Shipping (for domestic orders)
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Free Domestic Shipping on orders over $75 (U.S. orders only)
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International Shipping Rates vary by destination and will be shown at checkout.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or brokerage fees that may apply once the shipment reaches your country.
Hexi Hau-made is not responsible for delays caused by customs.
Tracking Information
Once your order is shipped, you will receive an email with your tracking number.
Please note: International tracking may be limited after your order leaves the United States, depending on the destination country.
Lost or Damaged Packages
We carefully package every order, but once the shipment is with the carrier, we are not responsible for lost or damaged packages.
If you experience an issue, please contact the shipping carrier directly with your tracking information. We are happy to assist you with any necessary information!